Effective date: 17.01.2026
Company: EnvoPilot (“EnvoPilot”, “we”, “us”, “our”)
Website: https://envopilot.com
Contact: support@envopilot.com
This Privacy Policy explains how EnvoPilot collects, uses, discloses, and protects information when
you visit our website, submit our onboarding form, or connect your social media accounts to use our
services.
1) What this policy covers
This policy applies to:
- Visitors to our website and landing pages
- Users who submit our onboarding form
- Users who connect Instagram/Facebook (Meta) accounts to EnvoPilot
- Communications with us by email or other channels
2) Information we collect
A. Information you provide to us
When you submit the onboarding form or contact us, we may collect:
- Name
- Email address
- WhatsApp/Telegram (if provided)
- Country and time zone
- Social handles (e.g., Instagram username)
- Your preferences (tone, FAQs, links you share, automation goals)
- Any other information you include in free-text fields
B. Information we collect automatically (website)
When you visit our site, we may collect:
- Device and browser information
- Pages viewed and interactions
- Approximate location (derived from IP)
- Referring/exit pages
This data is typically collected via cookies or analytics tools.
C. Third-party platform data (Meta/Instagram/Facebook)
If you connect an Instagram or Facebook account to EnvoPilot via Meta’s APIs, we may access and
process data such as:
- Account identifiers (e.g., user/page/IG IDs)
- Profile information made available through authorized permissions (e.g., name, username)
- Messaging content and metadata needed to operate inbox automation (e.g., message text,
timestamps, sender identifiers)
- Conversation context necessary to categorize messages (e.g., sponsor inquiry vs. fan inquiry)
- Engagement-related metadata, if enabled and authorized
We only access data that is necessary to provide the service and only after you authorize EnvoPilot
through the relevant platform permission flow.
3) How we use information
We use information to:
- Evaluate onboarding submissions and determine service fit
- Provide and operate EnvoPilot services (e.g., routing, filtering, and drafting replies)
- Deliver links, workflows, and automations you configure
- Communicate with you about setup, support, and service updates
- Monitor, maintain, and improve our website and services
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations
4) Legal bases (where applicable)
Depending on your location, our legal bases may include:
- Contract performance (to provide the service you request)
- Legitimate interests (service improvement, security, fraud prevention)
- Consent (where required for cookies/marketing or platform access)
- Legal obligation (compliance and recordkeeping)
5) Sharing and disclosure
We do not sell your personal information. We may share information:
- Service providers: hosting, analytics, email delivery, customer support,
automation tooling, and infrastructure providers who process data on our behalf
- Payment providers: if you choose to pay through a third-party payment
processor, that provider processes payment details; we typically receive only confirmation and
limited transaction data
- Platform providers: Meta and other platforms you authorize, as required to
operate integrations
- Legal and safety: if required by law or to protect rights, safety, and security
- Business transfers: if we undergo a merger, acquisition, or asset sale (with
appropriate safeguards)
6) Data retention
We retain information only as long as needed to:
- Provide the services you request
- Meet legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Retention periods vary by data type and purpose. You may request deletion as described below.
7) Data deletion and your choices
You may:
- Request deletion of data associated with your EnvoPilot use by following our Data Deletion
Instructions page: https://envopilot.com/data-deletion
- Revoke EnvoPilot’s access to your Meta account at any time via your Meta/Facebook/Instagram
settings
- Contact us at support@envopilot.com to request
access, correction, or deletion (subject to legal requirements)
8) Cookies and analytics
We may use cookies and similar technologies to:
- Keep the site functioning
- Understand usage and improve performance
- Measure marketing effectiveness (if enabled)
You can control cookies through your browser settings. Some features may not work correctly if
cookies are disabled.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information.
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10) International transfers
If you access EnvoPilot from outside the country where our providers operate, your information may be
transferred and processed internationally. We take steps designed to ensure appropriate protections
for such transfers.
11) Children’s privacy
EnvoPilot is not intended for children under 13 (or the minimum age required in your jurisdiction).
We do not knowingly collect personal information from children.
12) Changes to this Privacy Policy
We may update this policy from time to time. We will revise the “Effective date” and post the updated
version on our website. Material changes may be communicated by reasonable means.
13) Contact us
If you have questions or requests regarding this Privacy Policy, contact:
support@envopilot.com